Privacy Policy

Introduction

METRONIX SP ZOO ("we", "us", "our") is committed to protecting the personal data of everyone who contacts us or visits our website. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

This policy applies to all personal data processed by METRONIX SP ZOO in connection with our renovation services and the operation of metronixsp.com.

Data Controller

The controller of your personal data is:

• Company: METRONIX SP ZOO
• Address: ul. Juliana Tuwima 86, 90-026 Lodz, Poland
• Email: metronix@op.pl

If you have any questions about this policy or how your data is handled, please contact us at the address above.

Data We Collect

We may collect the following categories of personal data:

• Contact details - name, email address, phone number, provided voluntarily when you contact us.
• Project information - details about renovation works you describe when requesting a quote.
• Technical data - IP address, browser type, and session data collected via cookies and server logs.

We do not collect sensitive personal data (health information, financial data, etc.) unless you explicitly provide it in connection with a project request.

How We Use Your Data

We use the data we collect for the following purposes:

• Responding to enquiries and preparing project quotes.
• Communicating with you regarding ongoing or planned renovation work.
• Improving the performance and content of our website.
• Complying with legal obligations applicable to our business in Poland.

We do not use your data for automated decision-making or profiling, and we do not sell it to third parties.

Cookies

Our website uses cookies - small text files stored on your device - to ensure the site functions correctly and to understand how visitors interact with it.

• Essential cookies - required for basic site functionality, such as remembering your cookie consent preference.
• Analytics cookies - anonymised visit and session data, collected only with your consent.

You can manage or withdraw cookie consent at any time using the banner displayed on your first visit. Declining non-essential cookies will not affect your ability to use the site.

Sharing Your Data

We do not share your personal data with third parties for marketing or commercial purposes. Data may be shared in the following limited circumstances only:

• With trusted service providers who assist us in operating our website (e.g. hosting), bound by confidentiality obligations.
• When required by Polish law, a court order, or a competent regulatory authority.

Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected:

• Enquiry and quote data - up to 2 years from the last contact.
• Project records - up to 5 years, in line with Polish civil and tax law requirements.
• Website analytics data - up to 13 months from collection.

After these periods, data is securely deleted or anonymised.

Your Rights

Under the GDPR and applicable Polish data protection law, you have the right to:

• Access - request a copy of the personal data we hold about you.
• Rectification - ask us to correct inaccurate or incomplete data.
• Erasure - request deletion of your data, subject to legal retention obligations.
• Restriction - ask us to limit how we process your data in certain circumstances.
• Objection - object to processing based on our legitimate interests.
• Portability - receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at metronix@op.pl. We will respond within 30 days.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to personal data within our organisation is limited to those who require it to perform their duties.

While we take reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. If you believe your data has been compromised, please contact us immediately.

Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Polish data protection supervisory authority - Urzad Ochrony Danych Osobowych (UODO), ul. Stawki 2, 00-193 Warsaw - if you believe your data is being processed unlawfully.